Humber Avenue Community Allotments
Suggestions and Complaints
If you have any suggestions on how improve the service provided to HACA tenants or any comments you’d like to make, you can speak informally to your Site Standards & Safety Officer (SSSO) or to any member of the HACA Committee. You can also use the suggestion box situated in the Community Room or email firstname.lastname@example.org.
Humber Avenue Community Allotments Community Interest Company has been set up to provide the best service possible within the financial and human resources available at any given time.
If you would like to take a more active role by volunteering your services for HACA activities such as work parties, event organisation or joining the committee, please speak to a SSSO or any member of the committee.
You can find all our policies, procedures rules in the printed tenants’ manual held in the HACA Community Room.
If you have a complaint In the first instance, speak with your SSSO. Their name and contact details are on the notice board and they are all approachable, so most problems can be sorted out in a friendly and efficient manner.
If the SSSO cannot solve your problem, then please e mail email@example.com or put a letter in the suggestion box clearly marked Complaint to HACA Chairperson. The chairperson will investigate your complaint and contact you within 14 days.
If you are not satisfied with the actions taken to resolve your problem, you can take one of two actions:
- Wait until the Annual General Meeting (AGM) and raise your issue at that time. The AGM meeting will normally be held in September. Contact the secretary in advance (firstname.lastname@example.org) to ensure it is on the agenda.
- If it cannot wait until the AGM and it is really serious and urgent then get ten other people to support your point of view and request an Extraordinary General Meeting (EGM) at any time. To do this you should consult the HACA constitution a copy of which is available in the HACA social room or by email email@example.com To summarise, a request sent to the secretary in writing should state the formal resolution to be put to the meeting, including the names, addresses and signatures of each member supporting it.